Privacy Policy

Circle City Tickets has created this privacy statement in order to demonstrate our firm commitment to privacy. We collect customer information in effort to improve our customer’s shopping experience and communicate with our customers about our services, contests and promotions. We recognize that we must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. This privacy policy only applies to transactions made, and date gathered, on the www.circlecitytickets.com website, each time you visit the site or provide us with information, by doing so you are accepting the practices described in this privacy policy.

How We use your IP Address

Like most e-commerce websites, each time you visit the Site, we automatically collect your IP address and the web page from which you came. In order to administer and optimize the Site for you and to diagnose problems with our Site, we use your IP address to help identify you and to gather broad demographic information about you and all visitors to the site. This means that although your IP address may be associated during your session it is not permanently associated with any of your personal information.

You can browse our site without entering any personal information and therefore remain anonymous during your visit.

What Information We Collect From You

In order to operate the Site and provide you with information on products and services that may be of interest to you, we may collect personal information (i.e. information that could be used to contact you such as full name, postal address, phone number and email address), financial information (e.g. passwords and credit card numbers) and demographic information (zip code, hometown, gender, purchase history information and age) from you. Please note that nowhere on the Site do we knowingly collect personal information from children under the age of 18.

Information Other Web Sites Collect From You

On the Site, we place links to other web sites operated by other parties. When you click on these links and visit these other web sites that this privacy policy does not apply to these other web sites. Consequently, the operators of these other web sites may collect different kinds of information about you, and may use and disclose that information in different ways than we would if it were collected on the Site. We encourage you to review their privacy policies and remind you that we will not be responsible for their actions.

Use of Your Personal Information

We use your personal information to help us efficiently perform transactions on the Site, to deliver the services you have requested, to contact you when necessary in connection with events for which you purchased tickets on the Site (including event confirmations, changes and cancellations), and to send you information, offers and other promotional materials from Circle City Tickets. We carefully select the information we send to you and attempt to send you offers that are of value to you, such as discounts, exclusive offers or special event information. The Site provides you with the option of declining to receive offers from (Circle City Tickets) by "opting-out" of receiving this type of communication. To process transactions on the Site, we may share your personal information with our agents, representatives, contractors and service providers so they can provide us with support services such as authorization of credit card transactions, order fulfillment and sweepstakes and promotional fulfillment. We require these entities not use your information for any other purpose.

By purchasing, or making reservations for, products or services electing to receive communications (such as emails) or electing to participate in contests, sweepstakes, or your personal information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of Circle City Tickets. We may also disclose specific information when we determine that such disclosure is necessary to comply with law, to cooperate with law enforcement or to protect the interests or safety of Circle City Tickets.

Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.

How to Opt-Out

Users who no longer wish to be on our e-mail list may opt-out of receiving promotional materials by sending an email to us at unsubscribe@circlecitytickets.com

Use of your Financial Information

We use your financial information to check your qualifications, to bill you for products and services and to enable you to participate in discount, rebate and similar programs in which you may elect to participate. By making a purchase, or engaging in any other kind of activity that uses financial information, on the Site, you consent to our providing your financial information to our service providers and to such third parties as we determine is necessary to process your transactions, as well as to your credit card issuer for their purposes. These third parties may include the credit card companies and banking institutions used to process the transaction, or by participating in programs offered on the Site that are administered by third parties and that require you to submit financial information in order to use them, you also consent to our providing your financial information to those third parties. Any of these various third parties are authorized to use your financial information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control.

Private Customer information (credit cards, S.S. Numbers, financials, etc.) will not be kept on file for more than 60 days.

Use of Demographic Information

We use demographic information to tailor the Site and communications to the interests of our users. Your demographic information, on a non-anonymous basis, will help us bring you offers relevant to your location and sports interests.

Site Security Precautions

The Site has security measures in place to protect against the loss, misuse and alteration of the information under our control. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. We encrypt all of your personal and financial information as it travels over the Internet and we store your financial information on our servers in encrypted form. Your information may be transferred to and maintained on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and the country or jurisdiction in which these computer networks are located may not have privacy laws as protective as the laws in your country or jurisdiction. Our security provider is THAWTE.

How to update your personal information

You can contact the office at (800) 627-1334 with any updates. If you have any questions or concerns about this privacy policy, the practices of the Site, or your dealings with the Site, you can contact us at (800) 627-1334 or e-mail us at tickets [at] circlecitytickets.com You may also contact us at 317-254-9500 or FAX 317-254-6593

Mail: Circle City Tickets, 8301 North Keystone Ave., Suite 100, Indianapolis, Indiana 46240